Questions to Ask When Choosing a Company
- Do they unconditionally guarantee their workmanship AND are they willing to put it down in writing and sign it?
- Do they have a reliable and effective system for containing all the dust that will be generated AND offer a solid guarantee for this?
- Will the business owner himself be working on and overseeing your project?
- Do they specialize in and dedicate all their resources to ONLY hardwood refinishing?
- Have you been provided with ample references ranging from the last few weeks to many years back AND are you able to phone some recent ones?
- Do you know for sure they DON'T use cheap lacquer sealers or other inferior and dangerous products AND have they given you the name of the finish they will be using?
- Are you sure they DON'T use cheap, unreliable sub-contractors to do their work?
- Do they have adequate liability insurance and are they registered with the WA State Department of L&I AND will they let you see their policy numbers?
- Was their quote detailed and informative AND have they explained your floors limitations in detail so you're not unpleasantly surprised by any issues later on?
- Do you feel they're trustworthy enough to be left alone in your home all day without supervision AND would you leave your keys and the alarm code with them if you had to?
- Are they a NWFA Certified Installer, Sand and Finisher?
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